Our Commitment to Child Safety & Wellbeing

Safety is Our Highest Priority

At Opening Doors Play Therapy, the safety, wellbeing, and best interests of every child and young person are paramount.

As a Registered Play Therapist and sole practitioner, Sabeeha Mailanji is committed to upholding the Queensland Child Safe Standards (QFCC) and ensuring all our practices and policies are child-focused and trauma-informed.

1. Zero Tolerance for Harm

Our fundamental priority is the safety and protection of children and young people. We maintain a zero-tolerance approach to child abuse, neglect, and all forms of harm. This commitment means actively identifying, mitigating, and responding to risks. We take every concern seriously and will always act decisively to protect children in accordance with our legal and ethical obligations.

2. We Listen and Empower

We are dedicated to creating an environment where children feel secure, respected, and empowered to express themselves fully through play. We affirm our commitment to actively listen to the voices, ideas, and concerns of children and young people, ensuring they have opportunities to contribute to decisions that affect their experience at Opening Doors Play Therapy. We see children as active participants in their wellbeing.

3. Cultural Safety and Diversity

We believe safety must be inclusive. We are committed to actively providing an environment that promotes and upholds the right to Cultural Safety for Aboriginal and Torres Strait Islander children and families. We respect and value all children’s diverse backgrounds, abilities, gender identities, and family structures.

What This Means for Your Family

Compliance and Professional Suitability

Mandatory Screening: Sabeeha Mailanji holds a current Queensland Working with Children Check (Blue Card) and maintains strict adherence to the professional standards of the Psychotherapy and Counselling Federation of Australia (PACFA) and the Australasia Play Therapy Association (APPTA).

Clear Boundaries: We operate with a clear and strict Code of Conduct and Risk Management Strategy to ensure professional boundaries are always maintained. Access to these policies and procedures can be given on request by sending an email to openingdoorsplaytherapy@gmail.com.

We Listen and We Act

We actively encourage and welcome feedback from children, families, and carers about the safety and comfort of our service.

If you have a concern, we promise to take it seriously, respond promptly, and act decisively to ensure the safety of your child.

How to Raise a Concern

We have clear procedures for addressing any issue. You can request to access our full Complaints Handling Policy for details, or you can use these immediate contacts:

Emergency Care Guidelines

Opening Doors Play Therapy provides therapeutic services by appointment only and is not a crisis support service. In the event of an immediate emergency, or if you have serious, immediate safety concerns for your child or yourself, please contact emergency services (000) or present to your nearest hospital emergency department. For immediate mental health support or crisis intervention, or for dedicated parenting support, please utilise the following  national and state services:

  • Lifeline Australia: 13 11 14 (Crisis Support and Suicide Prevention)
  • Parentline (QLD & NT): 1300 30 1300 (Confidential counselling and support for parents and carers)
  • Kids Helpline: 1800 55 1800 (Counselling for 5–25-year-olds)
  • 1800 Respect: 1800 737 732 (Sexual assault, domestic, and family violence counselling)
  • National Relay Service: 1800 555 677 (For people who are deaf or have a hearing or speech impairment)
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